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Refund policy

Returns, Exchanges, Cancellations and Complaints


Need to exchange an item? Email to initiate your exchange of unworn, undamaged jewelry within 21 days. Please make sure to keep your original packaging and order slip to include in the package so that we can process your exchange.


Items must be returned in original condition, unworn, unwashed & in the same condition that you received it. 


I do not refund initial shipping charges for items returned, other than for faulty items. I am not liable for the loss of parcels being returned. I recommend using a traceable delivery method & taking note of your tracking number.


Once your return is received & inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed & a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted (if applicable) 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 


You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. 


Due to hygiene, health and safety reasons, we do not accept change of mind return requests on piercing jewellery, septum rings, earrings and nose rings. 


Only regular priced items may be refunded, sale items cannot be refunded.


We will not accept unapproved exchanges.


Made a mistake? Email within 1 hour of placing the order so we can help you cancel it.  



We're so sorry if an item you received is not in perfect condition. If you are not happy with your products due to material or manufacturing fault, including damage arising during transport, contact us as soon as possible. Please email us at so we can resolve this for you. Make sure to add the order number, an explanation and photo of the faulty item (on a plain background).


Noomaad do not wish to get broken/faulty merchandise in return. We will handle the complaint on email. We will meet our obligations under the Norwegian consumer protection legislation which may include replacing the item if the stock is available or giving you a refund. In the event a product should turn out to be not faulty according to the consumer protection legislation, we reserve the right to refuse your demand.