EU Shipping and Return Policy
All prices displayed on our store include 25% VAT. There are no additional taxes or customs charges on delivery, what you see at checkout is what you pay.
We ship all EU orders from our studio in Sweden. As we ship within the EU, your order will not be subject to import duties or customs fees.
Note: At the moment we only ship within Sweden.
IMPORTANT INFORMATION: From 12 August 2026, the first requirements of the new EU Packaging and Packaging Waste Regulation (PPWR) will apply. This means additional registrations and annual fees in all the EU countries I sell to, costs and administration that simply aren't sustainable for my small business.
So, sadly, I’ve decided to stop all sales to the EU until further notice. I’m truly sorry to my EU customers. This is not a decision I wanted to make. Thank you so much for your understanding and support!
Estimated delivery time
Domestic:
- Standard shipping: 3-5 business days
- Express 1-2 business days
International:
- Standard shipping: 5–8 business days
Shipping costs
Domestic (Sweden):
- Standard shipping - no tracking: 50 kr
- Tracked shipping: 120 kr or free over 1700 kr
International:
- Standard shipping - no tracking: 70 kr
- Tracked shipping: 160 kr or free over 1700 kr
Orders are processed within 2-5 business days. You will receive a notification by email once your order has been dispatched.
For questions about your order or delivery, contact us at mail@noomaad.com.
Your Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. The withdrawal period begins on the day you (or someone you nominate) receive your order. If the 14-day period ends on a weekend or public holiday, it is automatically extended to the next working day.
How to Submit a Return or Cancellation Request
You can exercise your right of withdrawal by submitting a request directly through your customer account:
- Unfulfilled orders: Submit a cancellation request through your account.
- Fulfilled orders: Submit a return request through your account.
Once your request is accepted, we will process your refund without undue delay, and no later than 14 days from the date we receive your request.
Conditions
Items must be returned in their original condition. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.
Refunds
Refunds will be issued to your original payment method. Original shipping costs are non-refundable unless the item is faulty.
Questions?
If you have any questions about your right of withdrawal, please contact us.
Please note: this page provides general information and is not legal advice. We recommend seeking independent legal counsel if you have specific questions about your rights.