Terms and Conditions: International Orders

These terms apply to all orders placed by international customers (“you”) with Noomaad (“we”, “us”) at www.noomaad.com. By using the site or placing an order, you agree to these terms, so please read them before you order.

Our store is open 24/7 but may occasionally close for maintenance. Questions or problems with the site or an order? Email mail@noomaad.com.

Ordering and payment

• You’ll receive a confirmation email as soon as your order is placed.
• You can pay with most major credit and debit cards, Klarna and PayPal.

Prices

• Prices don’t include shipping, customs duties or import taxes.
• The cost of each shipping method is shown at checkout before you pay.
• USA: duties and import taxes are calculated and collected at checkout (see below), so there are no surprise fees on delivery.

Shipping

Noomaad is a small, independently owned business. All orders are packed with care and shipped from Oslo, Norway.

• Processing time: we pack and ship orders within 1–4 business days (Monday to Friday). Busy periods, new collection launches and sales can cause short delays.
• Rush order? Email us to ask about same-day packing and next-day shipping. It depends on availability.
• Free shipping: Standard Shipping on orders over 1,500 NOK, and FedEx Express on orders over 3,000 NOK.

Delivery options and times

Standard Shipping: because of global shipping delays, delivery can take 30 days or more, and we appreciate your patience. You’ll get a shipping number confirming when your parcel leaves Norway. International tracking is not available for this option.

FedEx Express: fully tracked and insured all the way to you. Please add your phone number at checkout, as the carrier needs it. Choose this if you need your order faster.

Deliveries are made during normal business hours, Monday to Friday.

Customs duties and import taxes

Orders to the USA (duties prepaid)
We collect US import duties and tariffs at checkout, shown as a separate line before you pay. This is called DDP (Delivered Duty Paid). You won’t be asked to pay any customs charges when your parcel arrives, whether you choose Standard Shipping or FedEx Express. Duty amounts are calculated at checkout based on current rates.

Orders to all other countries
Orders may be subject to customs duties and import taxes, which you’re responsible for in your country.

• They’re set by your country’s customs, based on the order value and any tax-free threshold. They aren’t always charged.
• They’re not included in your checkout total and are usually collected on delivery.

We’re not responsible for delays caused by carriers or customs.

Returns and exchanges

• Our policy: email mail@noomaad.com within 30 days of delivery to exchange unworn, undamaged jewelry. Keep the original packaging and order slip, and include them in the package so we can process it.
• Right of withdrawal (EU and UK): under distance selling laws, you can return most products for any reason within 14 days of receiving them, without giving a reason. Contact us within that time.
• Return shipping: you pay for it.
• Duties: collected at checkout are refunded when an eligible return is processed,
• Condition: you’re responsible for any loss in value if an item isn’t returned in its original condition.
• Piercing jewelry, earrings and tunnels: for hygiene reasons these come sealed in protective wrapping. If you open the seal after delivery, we can’t accept a return.

Cancellations

Made a mistake? Email mail@noomaad.com within 6 hours of placing your order and we’ll help you cancel it.

Complaints

We’re sorry if your item isn’t in perfect condition. If it has a material or manufacturing fault, including damage in transit, contact us as soon as possible at mail@noomaad.com and include:

• Your order number
• A short description of the problem
• A photo of the item on a plain background in good light

Depending on the situation, we may replace the item (if it’s in stock) or give you a refund. If an item turns out not to be faulty under the law, we may decline your claim.

Data and Shopify

Our store runs on the Shopify platform, which lets us sell to you. Your data is stored in Shopify’s databases and application, on secure servers behind a firewall.